Refund & Returns Policy

We want you to be completely satisfied with your purchase from

Psilocybin Shroom Store. However, due to the nature of our products, this policy explains your rights and the specific circumstances under which we can offer refunds, replacements, or exchanges, in line with UK consumer law.

1. Your Legal Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. All goods must be of satisfactory quality, fit for purpose, and as described.

2. Cooling-Off Period (Change of Mind)

Under the Consumer Contracts Regulations 2013, for online orders, you have a 14-day cooling-off period from the day after you receive your goods to change your mind.

To cancel, you must contact us within 14 days and return the item(s) to us within a further 14 days.
Refund amount: We will refund the price paid plus the standard delivery cost.
Return postage: Unless the item is faulty, you are responsible for the cost of return postage. We recommend using a tracked service, as you are responsible for the goods until they reach us.
Deductions: We may reduce your refund if the item has been handled beyond what is necessary to inspect it (e.g., opened and visibly used), rendering it unsaleable.

3. Exclusions (Non-Returnable Items)

The following items cannot be returned for change of mind under the Consumer Contracts Regulations due to health and hygiene reasons, unless they are faulty:

Dried magic mushrooms (once the sealed packaging is opened)
Magic mushroom chocolates and gummies (once unsealed)
Microdose capsules (once the bottle seal is broken)
Any product where the hygiene seal is broken

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged in transit, or not what you ordered, please contact us immediately.

Faulty or contaminated products: As mushrooms are living products, we guarantee to replace any verified contaminated or defective item.
Evidence required: Please email us with:
- Your order number
- A clear description of the issue
- Photographs (especially for suspected contamination or damage)
Resolution: We will offer a repair, replacement, or full refund, including any reasonable return postage costs.

5. How to Initiate a Return

To start a return, please contact us at [Insert Email Address] with your order number and reason for return.

Do not send items back without first contacting us.
For suspected contamination, do not return the product by post. We will assess the issue via photos and arrange a replacement if necessary.
Once your return is approved, we will provide the returns address.

6. Processing Refunds

We aim to process refunds within 14 days of receiving the returned items (or proof of return).
Refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the transaction.

7. Exchanges

The fastest way to get a different product is to return your original item (if eligible) and place a new order separately. Contact us if you need assistance.